Glovo has concluded its 2026 Partner Academy programme with a training session in Nakuru, bringing together 50 local entrepreneurs to strengthen their digital business skills and improve operations on on-demand delivery platforms.
The workshop focused on operational efficiency, product catalog management, digital marketing, order fulfilment and packaging, equipping participating businesses with practical skills to reach more customers and improve service delivery.
Glovo said it currently partners with more than 6,000 businesses across Kenya, with micro, small and medium-sized enterprises (MSMEs) accounting for 80 per cent of its business partners.
ALSO READ
In Nakuru, the platform generated more than US$1 million in sales for restaurant and retail partners in 2025, with over 110 active merchants selling through the platform, according to the company.
The figures highlight the growing role of digital marketplaces in helping local businesses connect with customers beyond their immediate neighbourhoods.
Yvonne Muthoka, Glovo Kenya's Small and Medium Size Business Lead Category, said bringing the Partner Academy to Nakuru was an important step in the company's efforts to support merchants outside Nairobi and Mombasa.
“Nakuru represents our fastest-growing market outside Nairobi and Mombasa,” Muthoka said.
She explained that the training was designed to give merchants practical knowledge in catalog optimisation, order fulfilment speed and transit packaging.
According to Muthoka, mastering these operational areas can help local businesses build sustainable operations and grow into larger regional enterprises.
Participating entrepreneurs said the sessions provided practical approaches to managing daily business operations and responding to changing customer behaviour.
One restaurant owner said the training covered ways to identify peak ordering hours, reduce food preparation delays and maintain product quality during delivery.
The owner added that improving these processes could help businesses serve customers across wider delivery areas beyond their traditional walk-in markets.
The training forms part of Glovo's broader efforts to help merchants adapt to digital commerce and improve their use of delivery platforms.
The programme comes as small businesses continue to play a major role in Kenya's economic activity.
The supplied programme information estimates that MSMEs contribute approximately 34 per cent of the country's gross domestic product, employ 15 million people and account for nearly 91 per cent of newly created jobs nationwide.
Equipping small businesses with digital skills can help them access wider markets, manage orders more efficiently and identify new revenue opportunities.
The Nakuru workshop followed earlier Partner Academy sessions in Nairobi and Mombasa, marking the completion of the initiative's 2026 cycle.
Glovo plans to make the programme a recurring quarterly engagement in 2027, with sessions expected to reach additional counties.
The company says the initiative will connect platform analytics with practical training to strengthen local merchants' resilience and participation in the digital economy.
By supporting businesses in adopting digital tools and improving delivery operations, Glovo aims to expand opportunities for local merchants while contributing to the growth of Kenya's digital retail sector.
